Last updated: October 6, 2026
1. Overview
Nexora provides digital services and remote technical assistance at clearly stated prices.
This policy explains how cancellations, refund requests, and complaints are handled for purchases made through www.aiservicesmarket.com.
This policy applies to website development, landing pages, WordPress services, e-commerce solutions, SEO, remote IT support, software installation, troubleshooting, and related services.
Mandatory consumer rights remain unaffected.
2. Cancellation Requests
To request cancellation, email [email protected] as soon as possible.
Please include your order number, the service purchased, and the reason for your request.
We will review the request based on the status of the order, work already performed, the applicable service agreement, and any mandatory legal requirements.
3. Before Work Begins
If work has not started, we will generally consider cancellation and a refund of the amount paid, subject to applicable law and any valid contractual terms.
If Nexora cannot accept or fulfill an order, the customer will be notified and an appropriate refund will be arranged for payments received for the unfulfilled service.
4. After Work Has Started
If work has started, we will assess the request individually.
Relevant factors may include:
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The amount and nature of work completed.
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Whether preliminary research, design, development, or configuration has taken place.
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Whether any deliverables have been provided.
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Whether the service conforms to its description.
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Whether the customer has a statutory right to cancel or obtain a refund.
Where permitted by law, the value of work already performed may be considered when determining the appropriate refund.
Any deduction must comply with applicable law and any required disclosures or agreements.
5. Completed Services
A change of mind after a service has been fully completed may not qualify for a discretionary refund.
However, if the service is materially defective, incomplete, or inconsistent with the agreed description, customers should contact us so that we can investigate and provide an appropriate remedy.
Depending on the circumstances, a remedy may include correction, completion, a partial refund, a full refund, or another remedy required by law.
Nothing in this section excludes applicable statutory rights.
6. Consumer Withdrawal Rights
Depending on the customer’s location and the nature of the purchase, mandatory cancellation or withdrawal rights may apply.
For certain distance contracts, additional rules may apply when a customer requests that work begin before the end of a statutory withdrawal period.
Where required by law, Nexora will obtain the necessary separate consent, express request, or acknowledgment before commencing performance or supplying eligible digital content.
Acceptance of these Terms alone does not replace any separate consent required by law.
7. Duplicate or Incorrect Payments
If you believe that you have been charged twice or charged an incorrect amount, contact [email protected].
Include the payment date, amount, order reference, and a description of the issue.
Verified duplicate or incorrect charges will be corrected through an appropriate refund or payment adjustment.
8. Refund Processing
Approved refunds will generally be issued through the original payment method.
We aim to initiate approved refunds within 5–10 business days after approval, subject to applicable law and payment provider procedures.
The time required for funds to appear in the customer’s account depends on the payment method, bank, and card issuer.
9. How to Submit a Request
Email: [email protected]
Subject: Refund Request – [ORDER NUMBER]
Please include:
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Your name and order number.
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The email address used at checkout.
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The service purchased.
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The reason for the request.
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Relevant supporting information, if available.
We may request additional information reasonably necessary to investigate the matter.
10. Payment Disputes
We encourage customers to contact us first if they have concerns about a payment or service.
Customers retain any applicable rights to contact their payment provider, card issuer, or relevant consumer protection authority.
Nexora will respond to legitimate payment disputes using available order records and evidence of service delivery.
11. Contact
Nexora
Email: [email protected]
Website: www.aiservicesmarket.com
Legal business name: [COMPLETE AFTER REGISTRATION]